Process of patient admission and continuation of treatment

With greetings and best wishes

After the patient enters the clinic, the IPD expert guides the patient to the IPD office

The expert welcomes the patient and gives the necessary explanations about the service packages to the patient

If the patient wishes to receive the service, the patient is referred to the IPD doctor’s room and the IPD doctor completes the IHR form for him after examining the patient

If the patient has no problems, the patient’s physical condition is evaluated by the IPD nurse and a file is created for him.

The patient is referred to the relevant specialist accompanied by the IPD expert.
After the specialized services are performed, the patient is assessed for satisfaction by the treating physician.
The patient completes the satisfaction form and if there is any dissatisfaction, the matter is transferred to the head of the IPD for review.
After the patient’s work is completed, the bill in the patient’s language along with educational tips and a summary form of the case is given to the patient.
After the patient is discharged and returns to the country of origin, the patient is in contact with the expert through WhatsApp, Instagram, Telegram and email and can ask any questions about his treatment process.
Patient documents can be sent and reviewed by the treating physician in the document upload section.

International Patient Rights Charter

• First axis:

The desired receipt of health services is the right of the international patient.

• Second axis:

The required information must be provided to the international patient in a desirable and sufficient manner. Information including (receiving service packages, educational pamphlets, discharge and admission bills, and documented and transparent processes of receipts and costs, and information related to the treating physician)

• Axis Three:

The right of the international patient to freely choose and make decisions in receiving health services must be respected.

Axis Four:

The provision of health services must be based on respect for the patient’s privacy and adherence to the principle of confidentiality.

Axis Five:

A copy of the signed contract that lists all the services promised and the amounts received, separated by type of service, and is stamped with the seal of the head of the financial affairs unit.

Axis Six:

In the event of any problems in the provision of services, meet and negotiate with the department officials, the nursing office, the treating physician, and the manager as soon as possible.

Axis Seven:

Access to efficient supervision is the right of the international patient.